Customer Portfolio | Case Studies
Hospitality Management Software

Property Name: Promenade Hotel Tawau, Malaysia

Requirement: Implementation of momentohs Enterprise
 

Synopsis:
Promenade Tawau is one of the prestigious four star hotels in Tawau, Malaysia. Hotel was facing problems with their existing system integration. It has always been a bigger challenge for them on a daily basis as they were using 4 different applications for their Front Office, Back office, Point of Sales and Inventory. It was a challenge for their IT Team when it comes to support, Training and maintenance. Accounting department also suffered with accuracy of the data as it was not integrated and modules were interfaced. Any failure due to network issues or replication servers they are into high risk of losing data hence losing the money. Front office department had an issue with outlets as whenever the Guest required to check out they have to always check with all 5 outlets before checking out the guest which leads Guest Dissatisfaction and possibilities of the Guest visiting to the hotel diminishing, failure to do so, may also lead to loss of revenue to the property. Further, the Hotel was having problem with every department because of the “Interfaced” application they had in place. The primary focus for the hotel for looking new application was to have an “Integrated” application to avoid all the issues mentioned above.

 

Design & Implementation:
After careful study on the customer requirements, momentohs® team has recommended momentohs® Enterprise as a solution to the customer which is fully integrated, live data flow between 12 core modules, User Friendly and Rich Functionality. momentohs® team was able to help the customer to remove all their obstacles and helped them to improve their operation and serving efficiency to the Guest. We have implemented Front office, Back office, Point of Sales, Event Management, Inventory, Fixed Assets, Smart Track, GEM and web Reservation. Integration between these modules is always live and immediate.

 

Accomplishment:
momentohs® team was able to complete the installation and take the Client to LIVE in 25 days’ time which includes training and data porting. We have covered all the aspects of the requirement and made sure that all the problems that the customer was facing early are resolved.

 

Property Name:  Hotel Maluri, Malaysia

Requirement: Implementation of momentohs Enterprise

 

Synopsis:

Hotel Maluri is one of the eminent three star hotels in Malaysia City. The main issue which was reported by client was about the performance and stability of their existing software. Every transaction made was consuming more time, which was leading the staff and client peevish. The issue was deprecating to the client on a day to day process with the application which was having performance and scalability issues. Handling centralized inventory was another crucial task as they were not able to maneuver the centralized store environment and also was not able to the handle stock in different outlets. Since the hotel was unable to make consumption in locations, it had direct impact on Profit and finding the Cost of Sales for each of the location was not possible hence it resulted in inaccurate MIS reports.

 

Design & Implementation:
After careful analysis on the customer problems, momentohs® team has recommended momentohs® enterprise as a solution to the customer which is Highly Performance oriented, Scalable, fully integrated, User Friendly and has Rich Functionality. To ensure the customer satisfaction, our team have defined an acceptable and measurable time frame for each transaction during the implementation. After the product was implemented, our team has cross checked the actual time consumed against the defined measurement during the peak period to ensure that performance is up to the client satisfaction.

 

Accomplishment:
momentohs® team was able to complete the implementation and take the Client to LIVE in 20 days time which includes training and data porting. We have covered all the aspects of the requirement and made sure that all the issues that the customer were facing early were resolved.

 

Property Name: Alpha Genesis, Malaysia

Synopsis:

Alpha Genesis is three star City hotels in Malaysia City. Their core business is from the Agents hence allotting the room quota to the agents; billing and collection are an important functions in their day to day operation. Their existing system with DOS has limited option to do their job efficiently. Data duplication is an another hectic job for the customer as whenever a sales is done in Front office that has to be once again keyed in the Back office to get the ageing and other related reports. Since the hotel doesn’t have a dedicated IT team, the client was in high risk of losing their data and maintenance was always a big task. Training is a challenge because of the Staff Turnover and maintaining database backup etc.

 

Design & Implementation:

After careful study on the customer problems, momentohs® team has recommended momentohs® sprint as a solution to the customer which is fully integrated between Front Office and Back office, User Friendly and Rich Functionality. Our team has studied the customer related issues in detail and has suggested key functionalities of Front office and Back Office module to solve the client issues with their previous system. Our team has suggested key features to improve their operations efficiency to deliver productive output, which was one of the key successful elements in this implementation.

 

Accomplishment:

Our valid integration between Front office and Back Office applications has solved the major client issue of missing data and duplication of data. Our momentohs® team was able to complete the installation and take the Client to LIVE in 15 days’ time which includes training and data porting.

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